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Frequently Asked Questions

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

PRODUCT QUESTIONS & ANSWERS

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Why would I buy the product from you instead of purchasing from stores like Amazon, eBay, Walmart, etc?

Our manufacturing procedures and production resources meet the highest industry standards, thus, assuring that our customers only get the world-class product. Moreover, we take extra care of all our customers.

Can you give the guarantees that your products meet all the manufacturing standards and requirements?

Our store pays particular attention to the quality of the distributed products and their compliance with the manufacturing standards. So, you have no reason to worry about it.

 Is it the final price or do you also include taxes in it?

You will be able to see the final purchase cost together with the taxes (if applicable) on the checkout page. In other words, you can see if you have to pay extra before you confirm your order.

What if I don’t like the product?

Please, let us know if anything in the order leaves you unhappy. We’ll solve this issue together! Furthermore, if it doesn’t help, we will return your money.

Is it a good idea to buy it?

If you like our product, why not place your order? It’s made of good quality materials and the price is attractive, too. So be brave!

ORDERING & STORE POLICIES

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Is the package secure?

We pack all orders in a proper way to prevent your purchases from damage in transit, so you don’t have to worry.

If I buy several units of the same product, will you send them one by one?

When you order several units at a time, we may put them into several packages, but they should anyway arrive together.

How do I buy it?

Click on the product option you like the most and then click on ADD TO CART after selecting your variation. Then, follow the instructions to provide us with the delivery address and pay for the purchase. We’ll start assembling your package right upon receiving your order.

Will the Product be delivered in the same time period as you promise?

We do everything possible to give the most accurate estimates of the expected delivery time. However, take into account the external factors influencing the postal services’ performance. Due to them, the actual shipping time might be slightly different from the expected one.

I like the Product, but do you have the authorization to sell this product?

We have all the required licenses. In addition, this store is fully authorized to work with the licensed manufacturers who supply us with these and other products.

How can I know that your store is better than any other one?

We care about our customers and try our best to make them happy. As a result, we offer a wide variety of products and use customer-friendly return policy.

 4 GREAT REASONS TO BUY FROM US:

  • Over 70,000 happy customers worldwide
  • Real people on our support team ready to help
  • We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 45-day money-back guarantee!
  • 100% Safety & Security Guaranteed. At Ecofriendlycart.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!

BUY WITH CONFIDENCE

We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP

  • Easy Returns. All our products are backed with a 45-day money-back guarantee. Just contact us and we will refund the purchase price.
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
  • 100% Satisfaction Guarantee: All our products are backed with a 45-day money-back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.
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