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Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

4 GREAT REASONS TO BUY FROM US:  

  • Over 7,000 Happy customers  
  • Real people on our support team  
  • We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 45-day money-back guarantee!  
  • 100% Safety & Security Guaranteed. At Fitnesscozy.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!  
BUY WITH CONFIDENCE  

We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.  

  • Easy Returns. All our products are backed with a 45-day money-back guarantee. Just contact us and we will refund the purchase price.  
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience.  
  • 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!  
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