SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fitness Products With 70 % Off (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fitnesscozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery arrived in a month and the products are great. Soft brushes!
accurate and nice. recieved in 1 week!!!!
For the very correct price
The product has not arrived. The store kindly extended the warranty time several times before repaying mer. Recommended seller
Came quickly, good brushes
The sticks are tiny (i mean in size) but the brush in is if they are soft
Gostei
Super satisfied! Arrived in Italy before the target date. Great value for money, have them paid only 3 euro and are perfect, individually wrapped. Cool
Great loved
Excellent
perfect
very fast delivery
Came quickly. very good brushes, soft odorless. i recommend.
Just like in the photo, they're soft, in perfect condition. He arrived when he said he was coming. Very happy.
nice quality. long shipping, but it is ok.
Came with a notice, went took it in the mail by notification. A bag in a puffy. Quality is good, corresponds to the picture. Small, cm 23 longest. Synthetic, generally good material for beginners
I ordered it for my daughter. Brushes do not climb. Track tracked. Seller recommend.
Goods already we thank in Good condition and Rapih
great
They were late, but they came well.
For the k price they are pretty good, the hair is a tough thing
Very cool brushes. Thank you!!!
One of brushes is dented but no problem
All ok
very small brushes. great for travelling.
I loved them, i'll buy again
Good and cheap recommend
Arrived before time
Short and practical brushes, good quality at good price. And they arrived 15 days earlier than expected! Excellent store's attention.
I'm very happy! Brushes received 3 weeks after the order. Excellent value for money! I recommend to buy!
Thank you for the item arrived in perfect condition
As expected. Loved!
It took them long enough to arrive and for a while there was no tracking information, however the store gave me quick response, he asked me to wait a little longer and a week they arrived. Good quality, excellent shopping.
A wonderful set of brushes for a funny price! Satisfied with the quality and price)
they're a bit smaller than I expected them to be