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Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.


4 GREAT REASONS TO BUY FROM US:  

  • Over 7,000 Happy customers  
  • Real people on our support team  
  • We proudly offer an absolute satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 45-day money-back guarantee!  
  • 100% Safety & Security Guaranteed. At Fitnesscozy.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!  
BUY WITH CONFIDENCE  

We truly believe in the best customer support, that is why we will do whatever it takes to make sure you have a positive purchasing experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.  

  • Easy Returns. All our products are backed with a 45-day money-back guarantee. Just contact us and we will refund the purchase price.  
  • Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can enjoy the best shopping experience.  
  • 100% Satisfaction Guarantee: If for any reason you’re not completely satisfied with our service, easy Product Return and Full Refund will be provided. We are always ready to give you the best solutions!  
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